Jan 23, 2017
Samsung confirms faulty batteries as cause of Note 7 fires
On Monday, Samsung said that neither software nor hardware other than the batteries were at fault. Internal and independent investigations "Concluded that batteries were found to be the cause of the Note 7 incidents", the South Korean technology giant said in a statement. Launched in August 2016, Samsung's Note 7 device was marketed as a large-screen top-end device and positioned as a rival to Apple's iPhone. Samsung had to recall about 2.5 million phones after complaints of overheating and exploding batteries. The firm insisted that all replaced devices were safe.
Related companies
Make a complaint about Samsung by viewing their customer service contacts.