Sep 14, 2017
Twitter storm
"People couldn't post their information to get rescued. So I hopped on and offered them to text me the info," she says. "The Facebook page became an issue when non-essential posts were clogging it up. As much as we would've liked to have answered every post that came through, it was impossible," she says. The massive number of people posting during a disaster - often using the same dedicated hashtag - can make it more difficult to find important information that can ultimately save lives. Using these dedicated hashtags to post non-essential information and platitudes can drown out the updates that really matter. "For Hurricane Harvey, we had such a high inundation of the general public posting vague information to various platforms, that call centres had a hard time accruing good information to dispatch crews for rescue," he added.
Related companies
Make a complaint about Twitter by viewing their customer service contacts.
