Spectrum
Spectrum Internet is a US Internet service provider (ISP) which provides cable Internet service over DOCSIS-compatible modems. A division of Charter Communications (which acquired Time Warner Cable in May 2016), it also contracts its service to other cable providers, often in competition with ISPs owned by local telephone companies. This service was formerly known as Time Warner Cable Internet and, before that, Road Runner High Speed Online.
Common complaints
Engineers not fixing issues
Poor customer service
Slow internet speeds
Overpriced service
How to complain about Spectrum
Call the customer service number or headquarters number below.
Spectrum complaints contacts
-
Email Kathleen Mayo (Executive Vice President of Customer Service) on kathleen.mayo@chartercom.com
-
Call Customer Services on (855) 757-7328
-
Visit Customer Support
-
Call Charter Communications Customer Care on 888-438-2427
-
Call Charter Communications Headquarters on 314-965-0555
-
Tweet Spectrum
-
Follow Spectrum
-
Watch Spectrum
-
Tweet Spectrum Customer Care
Related Companies
Comments
Use this comments section to discuss problems you have had with Spectrum, or how they have handled your complaints. Initial complaints should be directed to Spectrum directly. You can find contact details for Spectrum above.
Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Spectrum as these comments will not be approved.